Contact Us
Contact Us
Business Operator: TRANQUIL TREASURES SHOP LLC
Brand Store: DREAMPLUSHY
Official Contact Details
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Company Physical Address 1337 REDBUD CT, WOODBRIDGE, VA 22191, United States
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Customer Service Phone +1 (703) 398-2751 Service Hours: Monday – Friday 8:00 – 21:00 | Saturday – Sunday 9:00 – 18:00 (Eastern Time)
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Official Support Email info@dreamplushy.com Response Speed: We will reply to all email inquiries within 24 working hours.
Inquiry Classification Guide
- Order status, shipping tracking, missing packages: Attach your order number in the email subject
- Return, exchange, defective product claim: Attach order number + clear product photos
- Wholesale & bulk cooperation for children’s clothing: Mark "Wholesale Cooperation" in the email title
- Website technical failure, payment checkout error: Describe your device and error screenshot
- Privacy policy, data access requests: Mark "Privacy Request" for priority processing
FAQ Quick Reminder
- Order processing takes 1–3 business days; logistics transit time depends on your selected shipping method.
- Return window is 30 days after package receipt, intimate apparel and final sale items cannot be returned.
- Free standard shipping for all US orders over $75.
- All product prices are USD, tax not included.
We are committed to providing friendly professional support for all families shopping for kids’ daily clothing, newborn onesies, toddler dresses and pajama sets. Feel free to reach out for any questions about our products or services.